Shipping policy

Last Updated: June 23, 2026

Shipping Overview

At RONDURE, we are committed to shipping your orders safely and efficiently. We partner with trusted U.S.-based carriers to guarantee timely, reliable delivery right to your doorstep. Please note we currently only ship within the United States.

Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. Processing time does not include shipping time. Orders placed on weekends or holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Destinations

We ship to all 50 US states.

Delivery Time

Domestic delivery typically takes 4-11 business days after your order has been shipped.

Please note that delivery times are estimates and not guaranteed. Actual delivery times may vary depending on your location, carrier performance, and other factors beyond our control.

Shipping Costs

We offer free shipping on all orders to the United States. 

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can track your order by clicking the tracking link in your confirmation email.

Delivery Issues

Lost or Stolen Packages: If your tracking shows delivered but you did not receive it, check with neighbors or building management, verify the shipping address, and contact us at service@rondureslamp.com within 7 days of the delivery date.

Damaged Packages: Take photos of the damaged packaging and product, and contact us at service@rondureslamp.com within 7 days of delivery with your order number and photos. We will arrange a replacement or refund at no additional cost.

Delayed Shipments: Check tracking for updates and contact us at service@rondureslamp.com with your order number. We will investigate with the carrier and provide a resolution.

Undeliverable Packages

If a package is returned as undeliverable due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply, and refunds will be issued minus the original shipping cost.

Holidays and Peak Seasons

During holidays and peak seasons, processing times may be extended by 1-2 business days and carrier delays may occur. We recommend ordering early to ensure timely delivery.

Contact Us

Email: service@rondureslamp.com — We will respond as soon as possible.